Careers

Lilac Montecito, a new concept focused on full-service fine dining is in search of an Executive Chef to lead our culinary team in preparation of our opening this fall on Coast Village Road in Montecito.

Our sister restaurant, Lilac Pâtisserie, opened in downtown Santa Barbara in 2015 and has become a celebrated space in our community for enjoying breakfast, lunch, coffee, and dessert.

The mission of Lilac Montecito, our newest restaurant venture, is to deliver an exceptional culinary experience that delights our guests’ palates in a refined, yet welcoming, environment. We look forward to offering a menu that is reminiscent of a nourishing, home cooked meal, while also being seasonal, innovative and elevated.

As we prepare to open our doors, we are seeking a talented and passionate Executive Chef to join our team and help us bring our vision to life.

JOB SUMMARY

• Accountable for the quality, consistency and production of the restaurant kitchen
• Exhibit culinary talents by personally performing tasks while leading the staff and managing all food related functions
• Coordinate menus, purchasing, staffing and food preparation for the restaurant.
• Work with team to improve guest and employee satisfaction while maintaining the operating budget.
• Ensure sanitation and food standards are achieved. Develop and train team to improve results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

Responsibilities

• Develop and design a daily menu that is seasonal, innovative, and diverse and that aligns with the restaurant’s concept and target clientele
• Oversee the entire kitchen operation, including production schedule, food preparation, cooking, and plating; supervise and manage kitchen employees and day-to-day operations; understand employee positions well enough to perform duties in employees’ absence
• Train and manage kitchen staff, ensuring employees understand expectations and maintain compliance with food safety and sanitation standards, as well as all applicable laws and regulations
• Exercise sound financial and business decision making; maintain inventory levels and order supplies to ensure smooth kitchen operations, being mindful of food cost controls established in collaboration with the management team
• Collaborate with the management team to establish and maintain food cost controls
• Monitor and maintain kitchen equipment to ensure proper functioning and safety
• Utilize interpersonal and communication skills to lead, influence, and encourage others; act as a role model to foster a positive and collaborative work environment, promoting integrity, teamwork, productivity, and open communication

Requirements:

• Proven experience as a Chef in a high-volume restaurant environment
• In-depth knowledge of various culinary techniques and cooking methods
• Strong creativity and ability to develop innovative recipes and menus
• Exceptional organization and time management skills
• Excellent leadership and interpersonal skills
• Ability to thrive in a fast-paced, high-pressure environment
• Knowledge of food safety and sanitation regulations
• Proficiency in Spanish is preferred, but not required
• Culinary degree or relevant certification is preferred, but not required

How to Apply:

If you are a passionate and talented Chef who is ready to embark on a new culinary adventure on a committed team, we would love to hear from you. Please attach your resume/cover letter and completed application below.

Lilac Montecito is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: The job description provided is a general outline of the responsibilities and qualifications required for the role of an Executive Chef in a new restaurant. The specific details may vary based on the needs and preferences of the business.

Position Description

An Assistant Manager oversees front of house (FOH) operations, provides leadership for FOH staff members, and acts in a supportive role to management. The position requires in-depth knowledge of the work function and the ability to motivate employees to meet our expectations and goals.

Major Areas of Responsibility

• Manage the FOH staff by being in charge of group dynamics and operations.
• Act as model employee by demonstrating excellent work ethic and performance.
• Ensure that all team members are working to their full potential to meet the company’s expectations for quality, productivity, and cleanliness.
• Act as liason between Front of House and Back of House to ensure smooth operations and accurate and timely order fulfillment.
• Act as liaison between Management and the rest of the staff, to answer questions and guide team members in their job functions.

Job Tasks

• Represent Lilac Pâtisserie by being the face of the FOH staff: monitoring the floor, being the point of contact for customer feedback, visiting tables and conversing with customers to ensure service meets company standards, monitoring stock and presentation of product offerings, and creating a welcoming atmosphere for customers.
• Be fully versed in all aspects of each FOH position and shift duties
• Enforce schedules and coordinate staffing, act as point-of-contact when issues arise, and cover shifts for employees when they are absent from work.
• Manage employees’ performance and maintain an open line of communication with management regarding employee performance and needed progressive discipline and/or corrective actions
• Uphold and enforce safety standards of company: through proper signage, FIFO, managing food handler’s cards, proper use of equipment and preventative maintenance, etc.
• Oversee FOH cash handling and higher-level POS functions – including issuing refunds, discounts, voiding tickets, and closing out drawers – and assist with bank deposits

Required Knowledge, Skills, and Abilities

• Ability to motivate others
• Excellent decision-making skills
• Strong time management skills, both personally and with respect to managing other staff members’ schedules
• Solid knowledge of all job functions that he/she oversees
• Ability to fairly, objectively, and accurately evaluate the performance of others
• Ability to recognize poor performance in others and to correct said performance fairly and objectively
• Ability to effectively and considerately communicate directions to FOH staff
• Ability to constantly communicate with management regarding areas of weakness or strengths among FOH staff, so management can consider this information when evaluating staff performance
• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team and as a leader
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier required
• Solid mathematical skills
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Work on computer – mouse, keyboard, etc.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud, busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Full time work, schedule set by supervisor and based on operational needs, must be available to work weekends and holidays and whenever needed at work for smooth operations

Compensation and Benefits

Salaried position, includes health/dental/vision benefits after 60 day waiting period, meal and transportation benefits, and cell phone reimbursement.

Position Description

A counter staff member/cashier is responsible for offering exceptional customer service, generating sales, housekeeping, merchandising, signing, pricing, POS/cash register operation, and loss prevention in adherence to all company standards.

Major Areas of Responsibility

• Ensure that each customer receives outstanding customer service by proving a positive experience via a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Maintaining an awareness of all product information, merchandise promotions, sample merchandise and advertisements
• Anticipate store environment by constantly evaluating environment and customers for cues
• Oversee and execute the overall cleanliness and orderly operation of work station
• Follow all operational policies and procedures, including those for cash handling and security to ensure the safety of all staff members during each shift
• Follow health, safety and sanitation guidelines for all products

Job Tasks

• Communicate in a friendly and personable manner with customers
• Take customer orders
• Take money in the form of cash, credit card, debit card, and gift cards
• Ask for one or two forms of ID to confirm identity
• Dispense correct change
• Issue receipts, refunds, and credits
• Count money in cash drawers at the beginning and end of every shift to ensure that amounts are correct and that there is adequate change
• Serve prepared items such as cakes, pastries, muffins, scones, cookies, etc
• Communicate customer request to manager/owners
• Maintain clean and sanitized work area, utensils, and equipment
• Bus, clean, and receive and process customer payments on the point of sales system
• Describe food and drink menu items and offerings to customers or suggest products that might appeal to them
• Resolve customer complaints
• Order, receive, stock supplies or retail products
• Tidy and stock customer service stations with paper products or beverage preparation items
• Wrap, label, box or date items for sale
• Set up or restock product displays
• Show flexibility in terms of your schedule to ensure the smooth and efficient operation of the bakery as directed by the manager or supervisor
• Maintain regular attendance and punctuality

Required Knowledge, Skills, and Abilities

• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier a plus
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Part time work, must be available to work weekends and holidays

Position Description

A Server / Waiter member is responsible for offering exceptional customer service, generating sales, POS/cash register operation, and loss prevention in adherence to all company standards.

Duties

• Take food and drink orders accurately and efficiently using a POS system
• Solid knowledge of the food and wines we serve.
• Deliver food and beverages to tables in a timely manner
• Provide excellent customer service, ensuring guest satisfaction
• Upsell menu items and promote daily specials
• Collaborate with kitchen staff to ensure accurate order preparation and timely delivery
• Handle guest inquiries, concerns, and complaints professionally and promptly
• Process payment transactions accurately and efficiently
• Follow health, safety and sanitation guidelines for all products
• Maintain clean and sanitized work area, utensils, glasses and equipment
•  

Qualifications

• Previous experience as a server in the food industry
• Knowledge of food handling and safety regulations
• Strong time management skills to prioritize tasks effectively
• Excellent communication and interpersonal skills for guest relations
• Ability to work well in a fast-paced environment
• Basic culinary knowledge to answer guest questions about menu items
• Communicate customer request to manager/owners

Required Knowledge, Skills, and Abilities

• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a server/waiter
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Part time/Full time work, must be available to work weekends and holidays

Benefit

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• PTS

Position Description

The Barista provides excellent customer service with prompt drink preparation and quality beverages and products in a clean and comfortable store environment.

Major Areas of Responsibility

• Preparation of all hot and cold beverages, such as coffee, espresso drinks, teas, iced tea, and cold brew coffee, including house-made coffee flavorings; must possess great attention to detail in order to follow recipes and procedures 
• Oversee and execute the timely fulfillment of drink orders and ensure that other items (food, pastries, etc.) arrive to the customers 
• Anticipate store environment by constantly evaluating environment and customers for cues
• Oversee and execute the overall cleanliness and orderly operation of coffee/bus station
• Follow all operational policies and procedures, including those for cash handling and security to ensure the safety of all staff members during each shift
• Follow health, safety and sanitation guidelines for all products

Job Tasks

• Drink preparation
  • Brew coffee
  • Brew iced tea and chai tea concentrates
  • Make chocolate and caramel flavorings by hand
  • Dian in espresso machine and espresso grind
  • Pull espresso shots
  • Steam milk
  • Prepare complicated drink orders
• Serve prepared pastries such as muffins, scones, and cookies
• Communicate in a friendly and personable manner with clients
• Maintain clean and sanitized work area, utensils, and equipment
  • Washing and sanitizing drip trays, pitchers, utensils, and small equipment
  • Disassembling, cleaning, and reassembling various equipment parts
  • Soaking espresso machine parts in a soap bath, including espresso baskets, blind baskets, and portafilters
  • Back flushing the espresso machine during and after service hours
  • Scrubbing the group heads
• Run drinks and foods out to tables
• Bus and clean tables
• Receive payments on the point of sales system
• Describe food and drink menu items and offerings to customers or suggest products that might appeal to them
• Order, receive, stock supplies or retail products
• Tidy and stock customer service stations with paper products or beverage preparation items
• Weigh, grind, or pack coffee beans for customers
• Wrap, label, box or date items for sale
• Operate retail equipment such a coffee brewer, grinders, and espresso machine
• Set up or restock product displays
• Maintain regular attendance and punctuality

Required Knowledge, Skills, and Abilities

• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier a plus
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Part time or full time work, must be available to work weekends and holidays

Position Description

The primary responsibility of a Busser/Runner is to assist with the operations of the front and back of house. The Busser/Runner must reset tables in a speedy, professional, and effective manner as guests leave the restaurant; and to bring food and drinks out to customers once they have ordered. Bussers/Runners are also responsible for the grooming of the entire restaurant and its perimeters, supporting service staff with refills and clearing tables, and assisting in the fulfillment of various ticket items.

Major Areas of Responsibility

• Resetting and cleaning around tables after customers leave the restaurant
• Carrying dishes to and from the kitchen into the service area
• Maintaining the overall cleanliness of the bakery
• Assisting service staff with fulfilling orders
• Managing tickets so as to ensure that all items in a customer’s order are served to them in a timely and courteous manner

Job Tasks

• Obtain service area assignments at the beginning of each shift
• Promptly greet guests with a smile as they enter the bakery and guide them to the ordering area
• Quietly and promptly clean and sanitize tabletops, chairs, highchairs, and booths after guests leave
• Take tableware to dishwashing station and place silverware, dishes, glassware, etc. in appropriate areas for washing
• Assist in cleaning up spills
• Constantly check the floor and clean as required
• Reset and arrange tabletops
• Inspect restrooms every 15 minutes, clean, and restock as needed
• Respond appropriately to guest requests and either assist the guest or communicate the request to a service staff member immediately
• Communicate with service staff members to assure efficient seating, table utilization, and customer service
• Deliver food and drinks to tables, following all food safety guidelines
• Restock dining area utensils, napkins, creamers, water pitcher, etc.
• Smile and thank guests as they are leaving
• Show flexibility in terms of your schedule to ensure the smooth and efficient operation of the restaurant as directed by the manager or supervisor
• Maintain a high level of personal cleanliness
• Be a team player, always helping out fellow employees when possible
• Maintain regular attendance or punctuality

Required Knowledge, Skills, and Abilities

• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills
• Ability to multitask and have the ability to handle problems in an effective way while maintaining a professional demeanor
• Ability to work as a team
• Working knowledge of all menu items so as to assist customers with inquiries about the food they have ordered or will order
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Be able to communicate and understand English

Physical Requirements

• Be able to fulfill physical requirements of a Busser/Runner’s job – carrying heavy trays (20 LBs at least) for long periods of time
• Be able to work in a standing position for long periods of time

Work Environment

• Loud, busy work environment with numerous people seated, standing, and moving around
• Close working quarters in the service area
• Frequent contact with hot plates and beverages and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Part time work, must be available to work weekends and holidays

Position Description

We pride ourselves on our incredibly decorated and delicious cakes and we are currently seeking an individual to join our growing business as a Cake Maker as soon as possible. The Cake Maker is responsible for the execution of the filling and icing of all cakes as well as assisting in decoration of cakes and preparation of recipes for fillings, icings, sponges, etc.

Major Areas of Responsibility

• Cut, fill, and ice all layer cakes
• Assist with decoration of layer cakes and desserts
• Prepare a variety of recipes, including baked goods, pastries, betters, cakes, fillings, and icings from start to finish
• Assume 100% responsibility for quality of products served
• Know and comply with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures.
• Execute a manageable production schedule in order to fulfill preorders and daily production requirements for bakery operations.
• Follow proper presentation and setup for all products.
• Handle, store, and rotate all products properly.
• Assist in other related duties or food and bakery prep assignments as assigned by management.
• Maintain a clean and sanitary work station, including tables, shelves, grills, broilers, stove, ovens, freezers, and refrigeration equipment.

Job Tasks

• Stock and maintain sufficient levels of food products to ensure a smooth production period.
• Measure out ingredients
• Mix/combine ingredients
• Portion foods prior to cooking according to standard portion sizes and recipe specifications.
• Execute all recipes from start to finish
• Prepare items for baking, baking, or cooking methods by portioning, seasoning, or marinating
• Cook items to correct doneness
• Decorate, garnish, portion final product
• Ensure that final products meet exact specifications and high standards required
• Anticipate order volume needs for upcoming production days
• Plan work schedule to execute correct quantities of each recipe or sub-recipe
• Manage ingredient inventory quantities and communicate to kitchen manager what ingredients are needed prior to designated vendor order cutoff times
• Constantly maintain a tidy work space by “cleaning as you go”, clean entire workspace at the end of service

Required Knowledge, Skills, and Abilities

• Must possess careful attention to detail, excellent listening skills, a team mentality, and the ability to multitask in a high-pressure kitchen environment
• Exhibit the knowledge and skills to assist in product development of original recipes for new menu items
• Demonstrate knowledge of baking ingredient function and reactions
• Be proficient in mathematics, including addition, subtraction, multiplication, division, fractions, and decimals
• Possess knowledge of baking measurements and ability to use measurement tools for both weight and volume, including conversions
• Demonstrate sound knowledge of hygiene and kitchen safety standards and the discipline to enforce those standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Proficiency in English required, proficiency in Spanish a plus
• Minimum 2 years experience working in a commercial kitchen required
• Diploma or Degree as Chef de Pâtisserie a plus

Physical Requirements

• Ability to stand for long periods of time
• Ability to endure repetitive motions and fine motor skills for long periods of time
• Ability to lift 50+ LBs
• Constant standing/walking, reaching, turning, and performing precision work around kitchen
• Constant receiving detailed information through oral and written communication; constant talking, expressing, or exchanging ideas by means of the spoken word.
• Occasional stooping, kneeling or crawling, pushing, pulling, lifting or carrying, ascending or descending ladders, stairs, ramps
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors, odors, color or composition
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud, busy work environment with heat, temperature changes, odors, moisture, etc
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Full time work, must be fully available to work any day of the week, weekends, and all holidays

Position Description

A Store Manager oversees store operations and provides leadership for staff members. The position requires in-depth knowledge of the work function and the ability to motivate employees to meet Lilac Pâtisserie’s expectations and goals.

Major Areas of Responsibility

• Manage the entire staff by being in charge of group dynamics, operations, and performance.
• Act as model employee by demonstrating excellent work ethic and performance.
• Ensure that all team members are working to their full potential to meet the company’s expectations for quality, productivity, and cleanliness.
• Act as liason between Front of House and Back of House to ensure smooth operations and accurate and timely order fulfillment.
• Act as liaison between Management and the rest of the staff, to answer questions and guide team members in their job functions.
• Act as a mentor, develop other staff members, and encourage others to set goals and strive for advancement in the organization.
• Manage HR Functions: hiring, orientation, training, disciplinary action, termination
• Work to meet target sales numbers, profit margins, and labor cost budgeting

Job Tasks

• Represent Lilac Pâtisserie by being the face of the front-of-house staff: monitoring the floor, being the point of contact for complaints, visiting tables and conversing with customers to ensure service is up to company standards, and creating a welcoming atmosphere for customers.
• Oversee smooth kitchen operations, anticipating production and staffing needs.
• Manage bakery cash flow: overseeing bank deposits, employee tips, and safe
• Be fully versed in all aspects of each position and shift duties
• Manage schedules and coordinate staffing, act as point-of-contact when issues arise, and cover shifts for employees when they are absent from work.
• Organize, track, and stock inventory and assist in ordering more stock when necessary.
• Manage employees’ performance and institute progressive discipline and/or corrective actions, when needed
• Uphold and enforce safety standards of company: through proper signage, FIFO, managing food handler’s cards, proper use of equipment and preventative maintenance, etc.
• Manage customer inquiries, via email, phone, or in person
• Meet financial objectives by preparing and constantly monitoring daily, weekly, monthly and annual forecasts, budgets, and financial controls; developing and implementing strategies to increase sales and profitability; and immediately initiating corrective actions to optimize cost-saving measures

Required Knowledge, Skills, and Abilities

• Ability to motivate others
• Excellent decision-making skills
• Strong time management skills, both personally and with respect to managing other staff members’ schedules
• Solid knowledge of all job functions that he/she oversees
• Ability to fairly, objectively, and accurately evaluate the performance of others
• Ability to recognize poor performance in others and to correct said performance fairly and objectively
• Ability to effectively and considerately communicate directions to front of house staff
• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling
• Ability to work as a team and as a leader
• Ability to execute multiple orders at one time while maintaining consistency and high standards
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier required
• Solid mathematical skills
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Work on computer – mouse, keyboard, etc.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Full time work, employee sets own schedule based on operational needs, must be available to work weekends and holidays and whenever needed at work for smooth operations

Position Description

A Floor Manager oversees restaurant operations and provides leadership for staff members. The position requires in-depth knowledge of the work function and the ability to motivate employees to meet Lilac Montecito’s expectations and goals.

Major Areas of Responsibility

• Manage the entire staff by being in charge of group dynamics, operations, and performance.
• Act as model employee by demonstrating excellent work ethic and performance.
• Ensure that all team members are working to their full potential to meet the company’s expectations for quality, productivity, and cleanliness.
• Act as liason between Front of House and Back of House to ensure smooth operations and accurate and timely order fulfillment.
• Act as liaison between Management and the rest of the staff, to answer questions and guide team members in their job functions.
• Act as a mentor, develop other staff members, and encourage others to set goals and strive for advancement in the organization.
• Ensure excellent customer service by addressing customer concerns and resolving any issues that arise.
• Provide guidance and support to staff during busy periods or challenging situations.
• Handle cash transactions and operate the point-of-sale (POS) system accurately.
• Maintain inventory levels and order supplies as necessary
• Work to meet target sales numbers, profit margins, and labor cost budgeting

Job Tasks

• Represent Lilac Montecito by being the face of the front-of-house staff: monitoring the floor, being the point of contact for complaints, visiting tables and conversing with customers to ensure service is up to company standards, and creating a welcoming atmosphere for customers.
• Oversee smooth kitchen operations, anticipating production and staffing needs.
• Be fully versed in all aspects of each position and shift duties
• Manage schedules and coordinate staffing, act as point-of-contact when issues arise, and cover shifts for employees when they are absent from work.
• Organize, track, and stock inventory and assist in ordering more stock when necessary.
• Manage employees’ performance and institute progressive discipline and/or corrective actions, when needed.
• Uphold and enforce safety standards of company: through proper signage, FIFO, managing food handler’s cards, proper use of equipment and preventative maintenance, etc.
• Manage customer inquiries, via email, phone, or in person.

Required Knowledge, Skills, and Abilities

• Ability to motivate others
• Excellent decision-making skills
• Strong time management skills, both personally and with respect to managing other staff members’ schedules
• Solid knowledge of all job functions that he/she oversees
• Ability to fairly, objectively, and accurately evaluate the performance of others
• Ability to recognize poor performance in others and to correct said performance fairly and objectively
• Ability to effectively and considerately communicate directions to front of house staff.
• Ability to remain calm in a busy and high-stress service environment
• Excellent personal skills and customer relations
• Honesty and integrity, especially with regard to cash handling.
• Ability to work as a team and as a leader
• Ability to execute multiple orders at one time while maintaining consistency and high standards.
• Food Handler’s Certification required, which can be obtained within the first 30 days of employment
• Experience working as a counter staff/cashier required.
• Strong knowledge of food production, food safety, and hospitality industry standards.
• Solid mathematical skills
• Ability to communicate in and understand English

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant computer/POS Register and bar equipment usage
• Work on computer – mouse, keyboard, etc.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around POS station
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Constant clarity of vision at near and/or far distances

Work Environment

• Loud busy work environment with temperature changes
• Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly

Schedule

Full time work, employee sets own schedule based on operational needs, must be available to work weekends and holidays and whenever needed at work for smooth operations